FAQs

How do I get started with counseling?

Simply start by reaching out to us for a FREE 5-7 minute phone consultation from our client care coordinator. You can reach us at 407-476-5994 or admin@anewpathcounseling.com. In the consult, we will discuss you/your child’s needs to see if A New Path Counseling is the best fit for you and then schedule an appointment. If you reach the voicemail, please leave a message with your name, phone number and available time to contact. We will return your phone call within 24 business hours.

*Please note we can respond quicker by email.

Where is your office?

A New Path Counseling's office is located in the Magnolia Corporate Center in Oviedo, FL. Our addresses is 2574 West SR 426 Suite 1024 Oviedo, FL 32765. We are conveniently located in the border of Oviedo, Orlando, Winter Park and Winter Springs Areas just a few miles from the 417. When you arrive at the building, enter the main entrance and go down the left hallway on the first floor. We are the last suite in the hallway near the emergency exit.

What are your office hours?

Our office is open Tuesday through Thursday from 1pm-5pm and 10-2pm on Fridays. Monday is our administrative day and we do not see clients on that day. Our office is closed on the weekend* and after hours. Please note that office hours are by appointment only and we do not have walk in availability.

*We do provide some groups on Saturdays- please email us to inquire about our ongoing groups.

How long does a therapy session last?

Most sessions will last a clinical hour (50 minutes). However, EMDR and family sessions may be longer to the counselor’s discretion and on a case-by-case basis.

How often do we meet for therapy?

We have found that meeting weekly improve clients’ progress toward their goals. For that reason, we strongly encourage weekly sessions. We will establish a set to time to meet each week and that will be our reoccurring weekly appointment.

What can I expect during my sessions?

Sessions are about 50 minutes. The first few (1-3) sessions are rapport building and getting a thorough history and establishing treatment goals. The following sessions dives deep into working through your established treatment goals. Depending on treatment goals, we tend to see clients for 6 months - 1 year in length (on average). However, every individual, their needs and treatment is unique and ever evolving therefore we cannot promise a specific timeline.

Do you offer telehealth, video sessions or virtual therapy?

Yes! We use a secure HIPAA compliant platform to offer virtual therapy to clients that reside within the state of FL. If you have any questions regarding this process, please reach out to your therapist to get access to your teletherapy link. If you have any technical issues, please call or text 407-476-5994 so we can figure out the issue and/or provide you with a backup platform for session.

What happens if I miss an appointment?

In consideration of the counselor and other clients, we ask that you give 24 business-hour cancellation notice.  For example, if your session is 11am on Monday, we ask that you notify the counselor by 11am on Friday. Clients are responsible for full payment of missed appointments or late cancellations/rescheduling. We offer convenient phone and video sessions in case something happens last minute that prevents you from coming in office to your appointment.

What forms of payment are accepted?

A New Path Counseling accepts cash and major credit cards. We accept FSA (Flex Spending Account) and HSA (Health Spending Account) debit cards too. We are also approved providers for the Florida Empowerment Scholarship/Step Up for students with Unique Abilities (FES-UA).

It is required to leave a credit card on file to secure appointments and to bill for missed sessions. This card may also be used for ongoing payment of sessions, if desired. This information is kept in our HIPAA compliant EHR and is only used for billing purposes.

Does A New Path Counseling accept insurance?

A New Path Counseling works with insurance companies as an out-of-network provider. Since out-of-network benefits vary based on policy, clients should contact their insurance carrier to obtain information about utilizing out-of-network benefits and reimbursement percentage. We can provide a superbill for you to file with your insurance company for out-of-network benefits.

Why don’t you accept insurance?

There are many reasons why we do not take insurance…

1. Confidentiality. Insurance companies require take your information be shared with them in order to validate insurance to pay out for services. We want to make sure your confidentiality is always our primary concern and do our best to minimize releasing your private information.

2. The pressure to diagnose. Insurance companies require that clients be given a mental health diagnosis to pay for services. There are times when clients can benefit from counseling however, may not meet the clinical criteria for a diagnosis. Not using insurance allows you to access counseling services without the need to diagnose.

   And on the flip side, if clients do meet the criteria for a diagnosis, the client can discern whom to share that information with. It allows the client to be in the driver’s seat of their therapeutic journey.

3. Flexibility and Freedom. Insurance will often dictate the length and number of sessions they will authorize. The will also decide when the client is no longer eligible for services. Self pay allows both you and your therapist to collaborate to determine your unique needs regarding session length, frequency and when you are ready to terminate therapy.

   *Although we do not accept insurance, we are more than happy to provide you will a “superbill” to submit to your insurance for out of network benefits such as reimbursement. Please contact your insurance to better understand what your plan and benefits are. The reimbursement process is between you and the insurance company.

How much does therapy cost?

The hourly rate is $165 per clinical hour (50 minutes) for individual sessions and $175 per clinical hour (50 min) for family and couples sessions.

Is therapy a good investment?

Absolutely! It is a financial investment in you, your child and/or family. We understand that it is a financial commitment and we believe you/your child is worth it.

What is a Good Faith Estimate?

Under the law, health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. No one likes surprises. We are up front about your fee for services and what to expect financially in the therapeutic journey.

For more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit www.cms.gov/nosurprises.

How long will I be in therapy?

This can be answered once the therapist meets with you/your child and has assessed their unique situation and goals. Unfortunately, we cannot promise or give specifics as the therapeutic journey is unique for each client.

What do I do if I have a mental health emergency?

We do not provide crisis care. If you are in need of assistance, please call 911.

Where can I go if I have a mental health emergency?

Here are a list of local Central Florida Behavioral Centers that can assist you/your loved one:

Central Florida Behavioral Hospital 407-370-0111

University Behavioral Center 407-281-7000

La Amistad Behavioral 407-647-0660